Guifeng Mountain, as the first scenic spot in eastern Hubei, strives for national AAAAA level. In recent years, in addition to increasing investment in the scenic spot, improving tourism elements and supplementing amusement projects, it has also been placed in an important position in the improvement of customer service quality. To this end, the scenic area organizes tourism service skills training all year round, carries out service star evaluation, etc., through these measures, so that the tourists who come to the scenic area to play, can harvest a happy and satisfied. The changes in all aspects of the scenic area, so that tourists from all corners attracted by the name, but also let them carry the interest and return. The following story is a real scene that happened in the scenic spot recently.

A tourist from Shanghai arrives at the reception center of Gubongshan Scenic Area after passing the quarantine check on the morning of Oct 9, 2022. After the tourists arrived, they were warmly welcomed and received by the customer service staff of the scenic spot. After consulting, the tourists are informed that the scenic delivery bus, ropeway and various items in the scenic spot are open normally. Then they purchase tickets on the mobile APP, check in the ticket, take the scenic delivery bus, and go to the ropeway.

Guifeng Mountain is a mountain scenic spot, when the late autumn season, the climate is changeable. The wind is light, and soon the wind will be up. The North Gate Tourist Center of the scenic spot is about 20 minutes' drive from the next station of the ropeway. During this time, a sudden gust of wind on the mountain triggered a safety alarm on the ropeway. When the tourists arrived, the staff told them that the ropeway was suspended for safety reasons and that the time to resume operation was pending. And this tourist from afar, full of trips, see can not take the ropeway up the mountain tour, can only return.

After returning to the Beimen Visitor Center, the tourists reported the situation to the customer service staff, and was highly valued and warmly received by the head of the customer service center Guan Xiaole. First, they apologized to the tourists, and then explained in detail that the suspension of the ropeway was also due to safety concerns. Please understand. Finally, he offered to help tourists refund tickets without responsibility, give complimentary tickets and other remedial measures, which won the understanding and praise of tourists.

Tourists said that although they did not visit the long-awaited Guifeng Mountain scenic area beautiful autumn scenery, but the scenic area put themselves in the shoes of the tourists, to solve the problem attitude is very warm, for the scenic spot praise.

Original video address of tourists:

https://v.ixigua.com/ML37dgA

Guifeng Mountain scenic area regards tourists as relatives, want to think of tourists, urgent tourists urgent, always adhering to the concept of "tourists first, service first", improve service consciousness, improve service quality level, will do a good job, do fine, let the "heart" service with sincerity, let tourists rest assured and satisfied.

Huiyou brand new Turtle peak mountain

Low price major credit

Ticket + scenic pass ticket 55 yuan/person · time (scenic pass ticket 35 yuan/person · time, scenic pass ticket 20 yuan/person · time)

Buy a one-way trip

Ropeway 60 yuan/person · time (buy one way to enjoy round trip). (The original price of the ropeway is 60 yuan/person · time one way and 100 yuan/person · time round trip).

Special offer to play new items

During the National Day holiday, international sports turtle valley package ticket 100 yuan/person; Mountain outdoor exploration park package ticket 60 yuan/person.

The cloud on the turtle peak