作者：Guifeng Mountain Scenic Area 发布时间：2025-07-05 09:55 阅读量：25
The meeting emphasized that the rapid development of Guifeng Mountain Scenic Area at present has put forward higher requirements for service quality, and the current service level urgently needs to be improved. We should take the demands of tourists as the orientation, confront the shortcomings in the current service links and the gap between tourists' expectations, and with the determination to cut deep into ourselves and practical and efficient measures, comprehensively enhance the service quality of Guifeng Mountain Scenic Area. Starting from the details, we should promote the standardization and refinement of services to ensure that every tourist can enjoy a more comfortable and considerate travel experience. Truly polish the 5A golden brand that we are proud of!
The meeting demanded that, first, the "soul" of service be forged, making enthusiasm and professionalism the standard. Through awareness cultivation, ability training and exemplary guidance, shape a service core of enthusiasm and professionalism among all staff. Second, optimize the "form" of services to make convenience and comfort within easy reach. By leveraging smart navigation, environmental improvement and smooth Tours, a convenient and comfortable service experience is created. Third, we should lay a solid foundation for service and ensure that meticulous management runs through the entire process. By relying on process reengineering, supervision closed-loop and security guarantee, achieve refined and efficient service management. Fourth, we should pool the "power" of service and make the participation of all staff a prevailing trend. By leading by example and widely incorporating internal and external suggestions, we can gather a powerful synergy for all staff to participate in service improvement.
Next, Guifeng Mountain Scenic Area will take this service quality improvement activity as the overall handle, tackle tough issues with determination, and strive for practical results. It will turn its resolve into action and its blueprint into reality. Deepen the rectification of work style, forge a strong team, focus on the pain points such as weak service awareness, floating work style and ineffective execution, and take strong measures to rectify and reshape the service style. Implement precise training to empower all staff to leap forward. Tailor precise and practical training plans that cover all staff and run throughout the year to refine genuine service skills. Taking this mobilization conference as the charge, we will surely forge the "hardcore" service strength of Guifeng Mountain with the courage to cut deep into ourselves, the tenacity to stay grounded, and the ambition to benchmark against the best, making the satisfied smiles of tourists the most beautiful scenery and ensuring that the 5A golden brand continues to shine brightly!
