作者：Hu Mingsheng Chen Ying 发布时间：2021-01-15 14:26 阅读量：362
In order to accelerate the pace of 5A Guifeng Mountain scenic area, improve the overall quality of staff and service level, during December 28 solstice on January 12, Guifeng Mountain company carefully organized the training of all staff in tourism service knowledge and skills, so that all staff tasted a feast of knowledge.
The training took a long time to plan and was well prepared. In the early stage, under the care of the leaders of the company, the customer service department arranged a special person to connect with the teacher in advance, so the curriculum was designed with strong pertinence and rich content; The teachers hired include professional professors who have been teaching in colleges and universities for a long time, experts with rich practical operation experience in the industry, and scholar-oriented leaders from the competent departments of the industry. It's all about the science of collocation. The following we will detail the many pictures of the training one by one.
On December 28, at the opening ceremony, the company responsible person Hu Zaiqi made a speech on the training requirements. Then the first lesson, by Ding Houchun huanggang normal university business school teachers to teach business management courses, the teacher combines the actual conditions of the scenic area and 5 a, focuses on how to serve ascension, with many well-known enterprises in the "people" case management and new technology applications, inspired scenic area management staff and the staff how to use the management wisdom to do a good job of "human", completes the market by technical means.
In the second class, the deputy chief engineer of Wuhan Sante Ropeway Company was invited to teach "Ropeway Safety and Common Sense" for special technical positions. Ropeway staff in the study notebooks carefully recorded: Ropeway driven by the driving machine to drive the wire rope, traction carriage along the laid on the surface and a certain slope of the track running a means of transportation; Maintenance knowledge points: correct gauge, horizontal adjustment, drain cleaning, regular fastening and oiling of all track bolts for rust prevention. The track must be checked before daily operation to ensure the safe and normal operation of equipment.
"Light says not to do is a liar, light does not say is a fool, do again is said to be a wit". This is in the information publicity skills course, from the publicity department, with many years of writing experience of the teacher told you the conclusion. Scenic area publicity is a part of marketing, marketing will meet the benefits of consumers at the same time the reality of their own value. Everything is to establish the image of scenic spots and capture the market, and ultimately achieve the development of scenic spots.
In order to let all departments understand the basic knowledge of finance and the company's financial management system, the company invited financial professionals from Dabieshan Company to give systematic training, mainly from the company's approval process, all kinds of expense reimbursement process and other aspects of the system.
In addition, the internal training also arranged scenic spot safety management and engineering project management courses, from all aspects of scenic spot operation management, to strengthen the knowledge reserve and work skills of employees.
After several days of intensive learning, the company staff service awareness, responsibility awareness has been further strengthened. After the training, all the staff participated in the final examination. The staff generally believe that through training and learning, their ideological consciousness has been improved, their service awareness has been strengthened, and their business skills have been increased. In the future work, they should develop the habit of independent learning and constantly improve their work efficiency, which is consistent with the rapid development of the scenic spot! Many employees expressed that they would take this training as an opportunity to use the new knowledge and new ideas learned to guide their daily work, consciously establish a good image, improve the level of tourist reception, and make a contribution to the creation of scenic 5A.
