作者：胡名胜 陈英 发布时间：2020-10-16 11:21 阅读量：572
n order to further strengthen the tourism service awareness of the scenic spot staff, strengthen the grasp of service knowledge and skills, improve the level of customer service, after careful preparation, on October 14 solstice 15, turtle peak mountain scenic spot organized all staff to carry out a two-day tourism service knowledge and skills training.
In recent years, Guifengshan scenic spot has been continuously practicing its internal skills. While grasping the construction window period and doing well in the new project construction and hardware consolidation, it has also been actively connecting with relevant aspects to prepare for the service knowledge and skills training aimed at improving the soft power and optimizing the service level of the scenic spot. And in National Day after the end of the small holiday, quickly implement, carry out practical training. This training lasts for two days with rich content and strong pertinence. Course covers tourist service etiquette, 5 a scenic area standard, safety management, performance management, and the scenic area scenic area the several aspects such as general knowledge quiz knowledge content, hired a scenic ChuangPing of actual combat experience of experts and professors, participated in wuhan military-transport will high star hotel reception practice pacesetter in scenic spot for our classroom on professional knowledge, the scene teaching standard service skills. At the same time, I also invited the relevant persons in charge of the safety management department and operation management department of The Dabieshan Company to the scene to give targeted guidance on the safety management of the scenic spot and the daily implementation of the performance assessment of the scenic spot. Scenic customer service center also took this opportunity to learn from all the members of the scenic q&a bible.
Two day course, dry goods full but not empty. Both professional knowledge, and practice exercises, as well as targeted error correction guidance. Before class, several lecturers carefully prepared excellent course materials; In class, professional knowledge was imparted to the staff in a way that the staff could understand, which caused good response from the staff and frequent on-site interaction. We cherish this opportunity to study, listen carefully, take notes, and actively communicate.
n the successful conclusion of the training, Hu Zaiqi, the head of the scenic spot, affirmed the participants' active participation and interactive learning, and encouraged everyone to strengthen self-learning in daily work and put what they have learned into practice. The management personnel of the scenic spot are required to strengthen the management, drive all the staff, and improve the overall service level of the scenic spot. Participants said that this training activity is very meaningful, so that we have mastered a lot of professional knowledge, learned a lot of practical skills, in the future can better and more professional service tourists, for a better Kamefeng Mountain plus points!
